Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. More details can be found in Payments & Shipping
It all depends on where you'd like your bag to be delivered. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
Yes. If you are willing to wait, then we will try to re-stock the bag that you want. As our bags are handmade, only a small number of the same design are made, therefore producing more of the same design may take some time. However, there are bags that cannot be easily reproduced once they've sold out. You can keep up to date with new releases and exclusive discounts via social media or by subscribing to our newsletter. Fill out the sign up form at the end of this page.
We strive to be as plastic-free as possible. We try to use only eco-friendly materials and as minimal packaging as possible without losing the beauty of your unboxing experience. We are mindful with our packaging as we are with our products. However, bubble wraps and other protective packaging are used at absolute necessity especially for delicately made handbags to ensure that you receive it in excellent condition.
Due to the delicate nature of most of our bags, each purchase will arrive with a set of instructions on how best to keep your Sophie Summer bag looking its best.